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How Word Choice, Empathy & Staff Satisfaction Raise the Customer Service Bar

First few Article Sentences

Medical practice staffs juggle many responsibilities. Hectic days breed harassed and flustered employees, many of whom simply don’t have all the answers to patient questions. Big changes in operations or even ownership further complicate feelings and raise tension. During these disruptive transitions, in addition to more common ones like the addition of new physicians or implementation of new technology, is when it’s easy for patience with the patients to slip.


Nolan, MHA, FACMPE, Crystal

 

Medical Practice Consultant, LLC

Patient Satisfaction

January 14, 2014

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