First few Article Sentences
2012 healthcare leaders must streamline processes, avoid uncompensated hospital acquired conditions, optimize the patient/family experience, compete for top tier patient satisfaction and quality, and provide the best value healthcare in the midst of unprecedented uncertainty in reimbursement along with policy turmoil. Although doing our best to fulfill our covenant with the public, we often overlook the actual healing interface between patients and their care providers. Fundamental tasks and processes at the point of care are crucial to avoiding patient safety errors, tragic complications, lengthened stays, disappointed and noncompliant consumers, and dissatisfied, disengaged employees.