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Patient Care Manager, Carmarillo, CA



Carmarillo, CA

April 12, 2017

Referral Center Manager / RCM RN or LVN


The Patient Care / Referral Center Manager (RCM) coordinates the work of and provides hands-on supervision of Referral Coordinators to manage referral appointment requests from all Clinicas’ health centers. The RCM reports to and works under the supervision of the Operations Manager. • Directs all departmental activities including scheduling, staffing and daily operations as well as administrative duties such as problem resolution and quality assurance monitoring. • Throughout the referral coordination process, monitors the status of referral requests and facilitates process to ensure patients secure referral appointments on a timely basis. • Responsible for the hiring, training, on-going supervision and evaluation of all referral coordinator staff. • Coordinates work schedules, coverage plans, and assignments for referral coordinators. • Ensures staff members follow departmental and organizational policies and procedures, including thorough knowledge of the referral appointment request process and compliance with Clinicas’ mission statement.

Job Requirements



Bachelor’s Degree in Business, Public Administration or a health related field is required. • Knowledge of medical terminology; some clinical experience is preferred. • Minimum of two years of progressive management experience in a health center setting including referral management, appointment scheduling, and/or insurance verification. • Must have the ability to understand functions and processes related to healthcare management, including knowledge of medical terminology and procedures, ICD-10/CPT codes, insurance plans and patient referral procedures. • Must have excellent interpersonal skills, including the ability to resolve issues with upset physicians, patients’ families, or internal staff and a strong sense of fairness in dealing with personnel at subordinate, peer, and superior levels.

  • Bilingual English/Spanish is a plus

Employment Type Full-Time
Job Type Health Care, Management
Education 4 Year Degree
Experience 2 to 5 years
Manages Others Not Specified
Industry Not for Profit - Charitable
Required Travel Not Specified

To apply please email: ihersel@clinicas.org or www.clinicas.org

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