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Medical Mystery Shopping

We have designed our mystery shopping program to satisfy requirements of the American Medical Academy’s “Best Practices” in medical mystery shopping.

Our shoppers are not solicited or selected by third party companies. We select our own shoppers through a series of interviews, and then train them specifically to secret shop medical practices—not other industries such as the restaurant and retail industries.
We know your practice is unique, so we custom design your medical mystery shopping program to fit the needs and goals of your practice. We use our standard 130 point evaluation survey then build in key patient touch points and scenarios specific to your practice for a thorough evaluation.
Your practice receives the feedback from your medical mystery shopping program through our state-of-the-art web based reporting system; audio and video clips, along with the shopper evaluation surveys and comments are available for your viewing during and after the shopping project.
We are not just a medical mystery shopping company, we help practices GROW! Like most shopping companies, after the results are delivered, their service to your practice stops—not with (e)Merge. We work with you to evaluate the results of your shopping project and identify key areas of improvement. We then work with you to train your staff and create WOW Patient Experiences that will have your patients